The most important thing to remember when handling verbally abusive inmates is what not to do. In this tip, risk management expert and Lexipol co-founder Gordon Graham details how active listening skills can de-escalate the situation.
The most important thing to remember when handling verbally abusive inmates is what not to do. In this tip, risk management expert and Lexipol co-founder Gordon Graham details how active listening skills can de-escalate the situation.