Office Specialist III

Support Staff
Hennepin County - Minneapolis, Minnesota

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Application Deadline:

Salary Information

Entry Level:
$$16.98 hourly
Top Pay:
$$23.76 hourly

Job Description

++OPENING DATE:++ 02/21/20

++CLOSING DATE:++ Continuous

++JOB TYPE:++ Limited Duration: Irregular Schedule (non-benefit)

++LOCATION:++ Minnetonka, MN, Minnesota

++DEPARTMENT:++ Community Corrections and Rehabilitation

++THE POSITION++

The Department of Community Corrections and Rehabilitation (DOCCR) is looking for a Receptionist to work at the County Home School. The County Home School is a state-licensed residential treatment center for juveniles ages 13 to 18, who have been committed by the court. This position requires flexibility, strong decision-making and organizational skills, ability to prioritize, and the ability to work independently as well as within a team environment. 

Location and hours: This position is located at the Hennepin County Home School at 14300 County Road 62, Minnetonka, MN 55345. There is no public transportation to this facility. Work hours will be as needed, on-call. Employees will be called to cover various shift schedules for vacancies, sick, vacation, and holiday coverage between the hours of 8 a.m. to 10:30 p.m. About the position type: This is a limited duration (temporary) irregular schedule, non-benefit earning position.

In this position, you will:

  • Greet and direct internal and external customers at the front gate and front desk; register and screen visitors using the Management of Adolescent Information (MAIn) database, and provide clerical support for clients, program staff, and the shift supervisor.
  • Answer and respond to radio transmissions, monitor the security cameras and equipment campus wide, and dispatch assistance via overhead paging system and base station radio; answer multi-line switchboard, direct calls, answer questions, and provide information regarding services.
  • Monitor resident movement within the facility, to medical appointments, and transportation into the community.
  • Manage reservations for meeting and conference rooms, security vehicles, playing fields, gym, etc.
  • Create, utilize, and maintain a variety of databases and spreadsheets for reference; edit and update client files using MAIn, Microsoft Word, and Excel.
  • Prepare outgoing mail, sort and distribute incoming mail, and assist in ordering office supplies and maintaining office equipment.

Need to be 21 years or older and have: One of the following:

Nice to have:

  • Experience:
    • Providing excellent customer service both on the phone and in-person to individuals from socially, economically, and culturally diverse backgrounds.
    • Working with security equipment (e.g. surveillance cameras, multiple monitors, 2-way radios, and paging systems).
    • Working with Microsoft Office Suite.
    • Inputting, retrieving, and modifying information stored in computer systems.
    • Working in an institutional or related environment where individuals are secured in a facility/area for a period of time.
  • Ability to:
    • Handle multiple complex tasks simultaneously by setting priorities and meeting deadlines.
    • Provide excellent organizational and time management skills with attention to detail.
    • Communicate effectively both verbally and in writing.
    • Respond with confidence in an emergency.
    • Respond appropriately in unpredictable and challenging situations calling for sensitivity, flexibility, resourcefulness, and independent judgment.
    • Work effectively with an increasingly diverse client population.

About the department: The Department of Community Corrections and Rehabilitation's mission is to promote community safety, community restoration, and reduce the risk of re-offense. The department runs institutions, a treatment center, adult and juvenile probation, supervised release, provides mediation in parenting custody disputes, and administers alternative sentencing programs. It is the largest community corrections organization in Minnesota. On any given day, Department of Community Corrections and Rehabilitation employees collaborate with their criminal justice partners, dozens of community-based organizations, and a dedicated group of volunteers and interns, to supervise and deliver sustainable correctional services to approximately 26,000 adult and juvenile clients. The department's strategic goals for 2019 and 2020 are the following:

  • Reduce racial disparities within our practices.
  • Sustain foundational evidence-based practices and expand upon them to address clients' overall well-being.
  • Build equity into our workforce and support workforce needs.
  • Increase the community's input and influence in our practices.

About Hennepin County: Hennepin is the largest county government organization in Minnesota. Our employees work every day to improve the health, safety and quality of life for our residents and communities. All of our jobs align to one or more of our overarching goals -- that Hennepin County residents are healthy, protected and safe, self-reliant, assured due process, and mobile.

Our employees receive a combination of generous benefits and positive workplace culture not found at other organizations. This includes meaningful work that impacts our community, competitive pay, work-life balance, a variety of benefits and opportunities to grow. Learn more at www.hennepin.us/employees.

Hennepin County envisions an organization where our commitment to diversity and the reduction of disparities is fundamental in providing excellent service to our community.

Your future. Made here.

This posting may be used to fill future full-time, part-time, and limited duration vacancies.

This position is internally classified as an Office Specialist III.

Under facility licensing requirements, positions at the County Home School and/or Juvenile Detention Center are required to undergo a Department of Human Services Background Study (MS 245C.13). Convictions for certain crimes will have an effect on your ability to be hired according to the disqualification schedule listed in Minnesota Statute 245C.15. Individuals convicted for any level of Criminal Sexual Conduct are disqualified from being hired into any position within the DOCCR under the Prison Rape Elimination Act (PREA). Other past involvement with the criminal court system will not automatically disqualify you from working at the DOCCR; individual circumstances are reviewed and evaluated confidentially. If you do not know your exact conviction information, you can refer to your sentencing order or contact the county where you were convicted. Posting will remain open until filled. Invitations to interview will be based upon an assessment of education and experience. Final candidates will be required to complete a background check.

Job Requirements

  • Age: 21 or older
  • Education: Some post high school education desired
  • Experience: Approved combination of experience and education

Need to be 21 years or older

Contact Informaton

Hennepin County Human Resources Service Center

Hennepin County
300 S 6th St
Minneapolis, Minnesota 55487
phone: 612-348-7855

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