Sheriff's Telecommunicator

Hennepin County - Minneapolis, Minnesota

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Application Deadline:

Salary Information

Entry Level Salary:
$45,560.84 annual
Top Pay:
$69,982.90 annual

Job Description

Are you someone who communicates well and has a passion for helping others? Can you remain calm and multi-task in high stress, emergency situations? As a 911 Telecommunicator, you will provide non-emergency and 911 emergency public safety dispatching services to one of the largest radio systems in the nation. Hennepin County Sheriff's Office's 911 Dispatch Division, is dedicated to serving as the vital link between the public and public safety organizations through responsiveness, compassion, and professionalism.

*This position is recruitment critical and eligible for an employee referral bonus. Current Hennepin County employees who refer candidates on or after the date may be eligible for a $500.00 referral bonus.

Location and hours: This position is located at the 911 Emergency Communications Center at 1245 Shenandoah Lane N, Plymouth, MN 55447. There is no public transportation to this site.

Candidates must be available to work various shifts that include day, evening, night, overnight, holiday, and weekend hours. Anyone indicating limited availability will not be considered.

Qualified candidates will be invited to take the CritiCall test the week of Thursday, May 30th to Wednesday, June 5th. Testing will be available on-site on Tuesday, June 4th at the 911 Emergency Communications Center or can be taken from home on a desktop computer.

In this position, you will:

•Receive incoming emergency, routine, and administrative calls and ask callers for pertinent police, fire, and/or medical information.

•Determine response requirements and relative priorities of situations; receive and transmit information and messages by radio or telephone to police, fire, and/or medical units.

•Operate multi-channel computerized communication console, multi-line phone system, Next Generation 911 emergency phone system, and Computer Aided Dispatch (CAD) systems.

•Coordinate activities for public safety units on various radio systems.

•Enter, update, and retrieve information from local, state, and national computerized data systems.

•Disseminate severe weather and disaster warning/watch information.

Additional Information

About the department: The Hennepin County Sheriff's Office serves the county's 1.2 million residents. State law mandates many of the sheriff's office duties, including managing the county jail and providing security to the district court and patrolling the waterways in the county.

About Hennepin County: Hennepin is the largest county government organization in Minnesota. Our employees work every day to improve the health, safety and quality of life for our residents and communities. All of our jobs align to one or more of our overarching goals -- that Hennepin County residents are healthy, protected and safe, self-reliant, assured due process, and mobile.

Our employees receive a combination of generous benefits and positive workplace culture not found at other organizations. This includes meaningful work that impacts our community, competitive pay, work-life balance, a variety of benefits and opportunities to grow. Learn more at

Hennepin County envisions an organization where our commitment to diversity and the reduction of disparities is fundamental in providing excellent service to our community. Your future. Made here. This posting may be used to fill current and future vacancies.

This position is internally classified as a Sheriff's Telecommunicator. Click here to view the job classification specification. Invitations to interview will be based on an assessment of education and experience. Applicants must have no felony convictions and must successfully complete a video examination, typing test, drug test, extensive background investigation that includes criminal, employment and financial checks, and a pre-employment physical and psychological assessment prior to employment.

Job Requirements

  • Age: 21
  • Education: Related experience, such as providing disaster/emergency response, corrections, military/reserve service, loss prevention, home/business safety and security, triage/crisis intervention may be substituted on a year for year basis.
  • Experience: ◦One or more years of experience dispatching police, firefighters, and/or Emergency Medical Services (EMS).

If you need assistance to actively participate in the employment process, please email us at or call us at 612.348.7855. Hennepin County provides equal access to employment, programs and services without regard to race, color, creed, religion, age, sex (except when sex is a Bona Fide Occupational Qualification), disability, marital status, sexual orientation, public assistance or national origin. If you believe you have been discriminated against, contact the Human Resources Department, A-400 Government Center, Minneapolis, MN 55487, 612.348.7855

APPLICATIONS MAY BE OBTAINED AND FILED ONLINE AT: OR Hennepin County Government Center 300 South Sixth Street Minneapolis, MN 55487

Contact Informaton

Aaron Taylor

Hennepin County
300 S 6th St
Minneapolis, Minnesota 55487
phone: 612-348-7855

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