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Call for Help

Years after setting aside 311 for non-emergencies, Chicago's finally got its number.

Courtesy of Motorola
By Kim S. Nash, www.baselinemag.com

On the average Chicago day, as the hulking Sears Tower stands watch and Lake Michigan glints blue in the sun, 44 people call the city to report streetlights out, 54 complain about rats and 135 ask that abandoned vehicles be towed.

They're typical city problems, not life-and-death but irritating and potentially dangerous. What you pay tax dollars to fix.

In most cities, citizens with problems will call, if they can figure out which agency is responsible. They may stew on hold and then make a report, if city employees actually do pick up the phone. Then they wait for action. If they wait too long, they get mad. Doesn't anyone listen?

For full story, visit: www.baselinemag.com

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