Frequently Asked Questions

I don’t have a username and/or password.

Have you registered with CorrectionsOne yet? Registering is easy and free! Just go to our registration page, select your status from the drop box on the left side, and click Continue. Be sure to complete both pages. If you do not complete the section with your department's information, we will not be able to call your department to verify your status as a corrections officer.

I’ve already registered but I lost my username and/or password.

To have your username and password emailed to you click here. This will be sent to the email address that is listed in your account information – if the email address we have for you is not your current address, contact customer support.

How do I change my Username?

If you would to change your username. Please send an e-mail to PoliceOnesupport@policeone.com with your current username and the NEW username you would like it changed to.

I know that I’m entering my username and password correctly but I still can’t log in.

Quite often when users contact us about log-in problems it has to do with trying to access secure areas of our site. If you have not been given confirmed correctional officer status you will be reverted back to a log in screen when you try to access secure sites. For more information about secure access, see "Secure Access" below.

Bearing the above in mind, if you’re still having problems logging in and you know your information is correct it is most likely something to do with your web browser that is keeping the website from logging you in properly.

First make sure that you’re using a compatible web browser and that you have the latest version – Microsoft Internet Explorer version 8 and Mozilla Firefox version 3 are both good.

Internet Explorer version 8
To check security settings:

• Click the Tools menu.
• Select Internet Options.
• Select the Privacy tab.
• Your privacy setting cannot be higher than Medium High for PoliceOne to work properly.
• If your settings are at High or Block All Cookies you will not be able to log in to PoliceOne.  You will need to change the setting to at least Medium High and click Apply.  If there is no option to change your settings and it says Custom, click Default and then Apply.

To delete cookies:

• Click the Tools menu. If you don't see the menu, press Alt button on your keyboard to show the menus.
• Select Delete Browsing History.
• Select the checkbox for Cookies.
• Click the Delete button.
• Once your cookies have been deleted, click Okay.

Modzilla Firefox version 3
To check security settings:
The default settings should be adequate.

To delete cookies:

• Click the Tools menu.
• Click Options.
• Click Privacy.
• In the Cookies section, click Show Cookies.
• In the Cookies dialog box, click Remove All Cookies.
• Click OK to close the Cookies dialog box.
• Click OK to close Options.

Doing this will amend your internet settings and clear your cache so that hopefully you will be able to log-in. If after following these steps you still can’t log-in, please contact member support.

What is secured on CorrectionsOne.com?

Articles, tips, alerts, documents and other types of information that we deem as "sensitive" are not open for public viewing on our site. To access these pages, which are marked by this cuffs icon: , a member must be logged in and their account must be set by us as "confirmed." Non-confirmed members of CorrectionsOne do not have access to these pages.

What does it mean to be "confirmed?"

To maintain the integrity of our site, we only grant confirmation to members that have been verified as a correctional officer.

How do I get confirmed?

Every member who wishes to be confirmed must go through our employment verification process. In most cases, this is simply performed by calling your agency/department and verifying that you are a correctional officer currently employed there. 

If you are a correctional officer in the United States, your account (assuming you selected the category "Correctional Officer " when you registered) will automatically be selected for employment verification. The number that we call is the same number that you entered in your account information when you registered for your agency/department – it should not be your personal/home phone number. Obviously, you can't verify your own employment, so the number should be for dispatch, the human resources/payroll/personnel department, or your supervisor.

If you are a retired correctional officer you will need to contact us to request confirmation. You should provide us with the number to the department and the name of a contact where you were last employed.

If you are an officer outside of the United States we cannot call to verify your employment. Instead, what we will need is a letter on official letterhead from either the human resources/personnel/payroll department or your supervisor stating that you are currently employed as an officer with your department. Included should be their title and contact information. You can fax it to (415) 962-8340 or scan and e-mail it to info@correctionsone.com. Please note that badges and IDs will not be accepted.

Members who registered under "Civilian," "Manufacturer," or "Non-Sworn" cannot be confirmed – if you registered under one of these categories in error, contact customer support.

I want to change something in my profile (e.g. email address, password, agency info, newsletter subscription, etc.)

Click here to go to My Profile. If you would to change your username. Please send an e-mail to PoliceOnesupport@policeone.com with your current username and the NEW username you would like it changed to.

I didn’t get to finish my registration.  How do I continue?

You will need to go to your profile to continue filling out the registration form.  You will use the username and password you chose when filling out the first page of your registration. When you have completed your registration, you will need to contact member support if you would like to continue with the verification process.

I am trying to register and am getting the message “username already in use.”

You are most likely receiving this message because another member of PoliceOne is already using the requested username.  You will need to choose another unique username for your account.  If you think you may have already registered with this username, contact member support for assistance.

I am trying to register and am getting the message “email already in use.”

If you are receiving this message, your email address is already in our system and you already have an account with us.  Please contact member support for assistance.

How do I Subscribe/Unsubscribe?

You can choose which newsletters you would like to receive here.

I’m not receiving my newsletters.

You can check to see which Newsletters you are signed up to receive here.  If you are still not receiving Newsletters it most likely has to do with your email settings.  Check your “junk email” folder to see if the Newsletter is going there.  Your email provider may be detecting the Newsletter as spam and blocking it.  You may need to add newsletter@correctionsone.com to your “Trusted Sender List.”

I'm interested in purchasing or finding out more information about a product.

CorrectionsOne is a resource website. We host product information, research, news, deals, press releases and advertisements - however we do not sell anything. If you would like to purchase a product or have questions about pricing/availability/etc., you will need to direct those inquiries to the item's manufacturer (clicking on the product is the easiest way to get there). You can also browse our products page.

I need to make changes to a job listing.

You will need to contact customer support to make any changes to a job listing